FAQS

Welcome to our FAQ page. We've compiled some of the most common questions we receive about shopping at SLSTCE. If you don't find the answer to your question here, please feel free to reach out to us through our Contact Us page.

Q: How do I know what size to order?

A: Our products come with detailed size charts. You can find these on each individual product page. If you're still unsure, our customer service team would be happy to assist you.

 Q: Can I return or exchange an item?

A4: Absolutely, we want you to be fully satisfied with your purchase. We will happily provide you with further details about our return and exchange policiy via slstceofficial@gmail.com.

Q: What payment methods do you accept?

A5: We accept a variety of payment methods, including most major credit cards, PayPal, and Apple Pay.

Q: How do I care for my SLSTCE clothing?

A: Care instructions are provided on the label of each item. As a general rule, we recommend washing your items in cold water and drying them on a low setting.

Q: How often do you release new collections?

A: We typically release new collections seasonally, but we also have special releases throughout the year. Sign up for our newsletter to be the first to know about our latest releases.

Q: How can I contact customer service?

A8: We're here to help! You can contact us via the form on our Contact Us page, through SMS text, or at slstceofficial@gmail.com We aim to respond to all inquiries within 24 hours.

Q: How secure is my personal information?

A: SLSTCE adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the Internet for processing payments safely.

Q: Can I change or cancel my order after I've placed it?

A10: We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at slstceofficial@gmail.com immediately after placing your order. We'll do our best to fulfill your request.

We hope this FAQ page has been helpful. If you have any other questions or concerns, don't hesitate to reach out to us. We're here to help!